EXPRESS NORTH AMERICA
OUR MISSION STATEMENT
EXPRESS
We may only be in contact with that customer for a short time during the process, but we will always reach out and do more than our best, knowing that what we do, has a direct impact on someone else’s day.
Someone’s job.
Someone’s business.
Someone’s life.
What we do matters.
All will prosper by being part of the best forward
thinking, refreshing yet professional company out there. Not just in
delivery and logistics, but as a positive business model for any
industry looking to make a difference.
OUR CORE VALUES
Customer Focus
• We treat each customer as our only customer.
• We seek to exceed customer expectations.
• We will make our customers look good and be the hero.
• We will leave great references in our wake.
Sense of Urgency
• We anticipate situations, knowing our customers are counting on us.
• We deliver with commitment and with a sense of urgency each and every time.
• We proactively review our policies and procedures for the benefit of our customers and our company.
Team Environment
• We strive to attract, retain and develop individuals to meet our high standards in ability and fit our culture while promoting diversity.
• We exchange information on a timely basis regarding mutual job expectations and execution.
• We make and communicate decisions consistent with our Mission Statement, Vision, Core Values and Strategy.
Uncompromising Integrity
• Integrity and honesty are at the heart of our business. We expect our people to maintain high ethical standards in everything they do.
• We take ownership for our actions, and take pride in our work, always looking for better ways to improve the EXPRESS NORTH AMERICA culture and service.
• We are dedicated to complying fully with the letter and spirit of the agreements in which we enter as well as the laws, rules and ethical principles that govern us.
